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Frequently Asked Questions and Answers - BICMD

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Individuals

The BICMD Expert Report will include a summary of your clinical history, the BICMD provider’s diagnosis, treatment options and recommended next steps. The final page of the report will include a comprehensive biography of your selected BICMD physician.
Your family members are welcome to join your BICMD telehealth visit with your permission. To request additional access for a family member, please email carefacilitator@bicmd.com with the individual’s first and last name, as well as their email address.
BICMD telehealth consultations average 40 minutes of virtual face-to-face time with your selected physician, giving you sufficient time to discuss any questions or concerns you may have.
While the choice of doctor is uniquely yours, BICMD uses a matching algorithm to recommend three providers who meet your specific clinical criteria and expertise. From there, you have the opportunity to view each provider's profile, qualifications, training, and rate, to decide which is the best fit for you.
Now that you have received a second opinion, the choice is yours! Second opinions are often used to confirm whether the original diagnosis and treatment option you received are optimal. Your BICMD expert may agree with your local provider, or may suggest a different course of action based on current literature.  You can choose to follow up with your local provider and share your expert report with them, or follow up in person with your BICMD expert.
Yes; because BICMD’s services are defined as educational and informational, consultations are able to occur across state lines as well as internationally. You are able to virtually meet with a doctor regardless of your location. 
Once you have booked a consultation, you will see a step for uploading medical records and imaging. Accepted file formats for medical records are PDF, Word Doc, jpg, png, and mp4, while accepted file formats for medical imaging are .dicom, .dcm or files with no extension. The process is simple and occurs through dragging and dropping files from your device. For instructions on how to upload your medical records and imaging, please click here to visit our 6-Step Upload Guide. For further support, please contact our Care Facilitation Team via phone (800-650-5907) or email (carefacilitator@bicmd.com).
A BICMD consultation is defined as an educational and informational service and therefore falls outside traditional health insurance. Payment for your appointment will be collected when you finalize your booking through your secure patient portal. We accept Visa, Mastercard, American Express, and Discover. You should see payment processed within 3-5 business days.
BICMD physicians set their own rates for appointments. Our services start at $350 and vary depending on the service and expert you choose. All services include access to a Virtual Care Facilitator for assistance during the booking process, a telehealth encounter and/or a written second opinion from your expert physician, depending on the service.
Depending on the service you choose, you can meet virtually with a doctor in as little as 2 hours for an on-demand and 48 hours for comprehensive consultations. BICMD Expert Reports are delivered within 5 days of service. 

Businesses

  • Please schedule time to speak with our team regarding our pricing packages.  
Each of Best In Class MD’s clients has a dedicated Virtual Care Facilitation team and account representative. This team is available to you during the entire referral process.
Peer reviews are phone calls or written reports from provider to provider to discuss the appropriateness and necessity of medical care. BICMD expert medical opinions do not always involve the treating provider. However, upon request, BICMD comprehensive (telehealth) consultations can be scheduled between the BICMD physician and the primary treating provider, which is very similar in nature to a Peer Review. The main advantage of a BICMD provider-to-provider review is the qualifications and training of the BICMD physician, who will always be a guaranteed expert in the area of specialty.
Expert medical opinions and Independent Medical Exams are both medical management tools for those handling a claim. Because Independent Medical Exams require in-person evaluations and are often associated with denial of care, these commonly cause inherent friction with the injured individual and lead to litigation and increased associated legal fees. Expert Medical Opinions are able to provide a complete case review, recommend the most appropriate treatment options and address surgical necessity without direct interaction with the injured worker. The results of the expert medical opinion may be shared with individuals on a case-by-case basis. 
We would be delighted to show you a demonstration! Please fill out this form and someone on our team will be in touch with you to set up a meeting. 
Upon submitting a referral, you will see a step for uploading medical records and imaging. Accepted file formats for medical records are PDF, Word Doc, jpg, png, and mp4, while accepted file formats for medical imaging are .dicom, .dcm or files with no extension. The process is simple and occurs through dragging and dropping files from your device. For instructions on how to upload your medical records and imaging, please click here to visit our 6-Step Upload Guide. For further support, please contact our Care Facilitation Team via phone (800-650-5907) or email (carefacilitator@bicmd.com).
A second opinion is only as valuable as the qualification of the physician providing it. The biggest differentiator for BICMD is the quality of our network. Each of our physicians are at the top 1% of their specialty, ensuring they are the highest trained and qualified experts in their field and their opinion will always be the most trusted. There is full transparency into the physician providing the recommendations. We have the fastest turnaround time in the market, see the greatest financial savings, and offer a complimentary post-referral case review with a nurse practitioner for all referrals.
For organizations, expert medical opinions and second opinions help ensure the employee or member receives the right care at the right time. Over 80% of the time BICMD physicians recommend a change in the treatment plan of the initial provider, which leads to both better recovery results as well as a significant cost savings.
You can upload as many medical records as you want! However, there is an additional charge to review more than 500 pages of records ($0.50 per additional page).
Your records and imaging can be requested from your current provider. Most commonly, these documents are delivered on a disk; however, they may also provide them via secure email. We strongly suggest that you request your medical records prior to booking your Medical Record Review or Comprehensive Consultation.

Doctors

Upon signing your contract, you will be assigned a Virtual Care Facilitator (VCF). You can think of your VCF as your virtual medical assistant. They can help you onboard and will monitor your consultations, ensuring all records and imaging are uploaded and that both you and your client are prepared for the virtual encounter.
As a BICMD physician, you will have the ability to set your own rates and schedule through the doctor portal. You will be able to review all medical records and imaging related to your consultations via the HIPAA compliant and URAC accredited platform with an integrated DICOM viewer. You can also leverage our Referral Management System (RMS) and your custom BICMD URL to see out of state or international clients for custom rates and at your convenience.
Upon signing your contract, you will be assigned a Virtual Care Facilitator (VCF) who will contact you with your sign-up link and offer a 15-20 minute onboarding/training session. You are welcome to onboard on your own or schedule a demo at your earliest convenience. Through a demo, your VCF will walk you through choosing your service offerings, setting your fees and availability, and setting up your direct deposit. 
To apply to become an Expert on our platform, please visit https://doctor.bicmd.com/application and fill out your application. Our team meets monthly to review applications, and will contact you directly for any additional information.